ORDER POLICY
Custom-Made Returns Policy
Effective August 27, 2026
HARCY jewelry is custom-made to your confirmed design and production selections. This policy explains cancellations, quality issues, and returns without limiting mandatory rights that apply to you.
1. Before production begins
If you need to correct an order, contact the support route shown on your Shopify order confirmation as soon as possible. We will try to help before materials are allocated or production begins. A cancellation is not guaranteed until confirmed by us.
2. After production begins
Because each item is personalized and made to order, change-of-mind cancellation or return may not be available once production has started. Mandatory consumer rights and any rights stated at Shopify checkout still apply.
3. Damage, defect, or mismatch
Inspect the parcel promptly after delivery. If an item arrives damaged, has a production defect, or materially differs from the confirmed order, contact the order-support route and provide the order number, a description, clear photographs, and packaging evidence. We may offer repair, remake, replacement, refund, or another remedy appropriate to the issue and applicable law.
4. Reasonable handmade variation
Minor variation in hand-finished texture, dimensions, plating tone, enamel, setting, and natural stones is not automatically a defect when it remains within reasonable production tolerance and matches the confirmed design direction.
5. Exclusions
A remedy may be limited where damage results from misuse, impact, chemical exposure, unauthorized repair, normal wear, incorrect care, or inaccurate information supplied by the customer. This does not affect rights that cannot legally be excluded.
6. Return instructions
Do not ship an item back without return instructions. The receiving address and carrier requirements may differ by order and destination. Unauthorized returns may be delayed or rejected by the receiving facility.
Order support
Shanghai Shimao Planet Technology Co., Ltd.
Use the support route on your Shopify order confirmation or the customer-support route displayed on harcyai.com. Include your order number and do not publish payment or identity documents in public channels.